Refund policy

Refund & Return Policy

At Shellkrafts, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.

  • To initiate a return, please email us at shellkrafts@gmail.com with your order number and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed within 5–7 business days to your original method of payment.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 48 hours with photos of the product and packaging.

  • We’ll arrange for a replacement or issue a full refund, depending on your preference.

Non-Returnable Items

  • Gift cards

  • Personalized/custom-made items

  • Sale or clearance items

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.

Need Help?
Feel free to reach out at shellkrafts@gmail.com. We’re happy to assist you!